This FAQ is intended to answer common customer questions about Linenora, orders, delivery, returns and textile products.
Who operates this website?
linenora.net is operated by MEDIALIDA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS 0001039383, registered at ul. Kąty Grodziskie 19J/5, 03-289 Warszawa, Mazowieckie, Poland.
How can I contact customer support?
Contact info@linenora.net. Please include your order number and the email address used for the order.
Where do you deliver?
We primarily serve customers within the European Union. Selected international destinations may be available at checkout depending on product type, courier availability and customs requirements.
Why is my country not available at checkout?
A destination may be unavailable because of courier limitations, product restrictions, customs requirements, payment-provider settings or temporary operational limitations.
Which payment methods do you accept?
Available payment methods are displayed at checkout and may include cards, wallet payments, bank payment methods or other supported options.
When is my order accepted?
An order is accepted when we confirm it or make it available for dispatch. We may cancel or refund an order if a product is unavailable, incorrectly priced, restricted for delivery or flagged by payment/security checks.
Can I change my delivery address after ordering?
Contact support as quickly as possible. Address changes may not be possible after the order has been processed or handed to the courier.
How do I start a return?
Email info@linenora.net with your order number, the product you want to return and the reason for return. Wait for instructions before sending goods back.
Do I have a 14-day withdrawal right?
Where applicable consumer law grants this right, consumers may withdraw from an online purchase within 14 days after receiving the goods, subject to exceptions and product-specific restrictions.
Who pays return shipping?
Unless the product is defective, damaged or incorrectly supplied, the customer may be responsible for return shipping costs where permitted by law.
What if my item arrives damaged?
Keep the product and packaging, take photos and contact support promptly with your order number.
Are product photos exact?
Photos are intended to represent products clearly, but colour, packaging, texture, finish and scale may vary due to screen settings, photography and supplier changes.
Can textile colours vary from the photos?
Yes. Colour, texture and weave appearance may vary due to photography, screen settings, lighting, dye lots and natural fibre characteristics.
Can I return bedding or towels?
Unused items may generally be returnable where legal conditions are met, but used, washed or unsealed hygiene-sensitive goods may be restricted unless defective or incorrectly supplied.
Will textiles shrink after washing?
Some natural and blended textiles may shrink or change texture after washing or drying. Always follow the care label.