This page applies to purchases made through linenora.net (the “Website”). The Website is operated by MEDIALIDA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS 0001039383, registered at ul. Kąty Grodziskie 19J/5, 03-289 Warszawa, Mazowieckie, Poland. For customer support, order questions, returns or legal notices, contact info@linenora.net.
1. Intended use
Textile products are intended for ordinary domestic use unless expressly stated otherwise. Customers should review product dimensions, material composition, care labels, colour descriptions and usage notes before ordering and before first use.
2. Care labels
Always follow the care label attached to the product. Washing temperature, drying method, ironing, bleaching, dry cleaning and shrinkage behaviour may differ between fibres, finishes and weaves.
3. Natural variations
Minor variations in shade, weave, texture, thickness, dimensions, stitch finish or natural fibre character may occur. These variations are common for textile products and do not automatically indicate a defect.
4. Washing and colour transfer
Wash dark, bright or strongly dyed textiles separately before first use. Avoid mixing with light colours until colour-fastness is confirmed. Use appropriate detergents and avoid harsh chemicals unless the care label permits them.
5. Shrinkage and dimensions
Some textiles may shrink, relax or change texture after washing or drying. Dimensions shown on product pages are approximate unless explicitly stated as exact.
6. Bedding and hygiene
Bedding, towels, pillows, mattress protectors and similar products should be used hygienically and cared for according to their labels. Items removed from sealed hygienic packaging or used against the body may be subject to return restrictions.
7. Allergies and skin sensitivity
Customers with allergies or skin sensitivity should check material information before ordering. Stop using a product if irritation occurs and consult a qualified professional where needed.
8. Fire and heat safety
Textiles should be kept away from open flames, heaters, candles, stoves and other heat sources unless specifically designed and labelled for such use. Decorative textiles should not be used as protective fire-resistant products unless certified and described as such.
9. Children and household use
Textiles used around children should be selected and placed responsibly. Keep cords, ties, packaging and loose textile accessories away from babies and young children.
10. Product concerns
If a textile product appears defective, damaged, incorrectly supplied or unsafe, contact info@linenora.net with the order number, photographs and a description of the issue before washing or using the product further.